Privacy Policy

  1. Introduction to Campaign Inbox Services

Campaign Inbox’s Privacy Policy complies with the CAN-SPAM Act, the federal Children’s Online Privacy Protection Act, the California Privacy Protection Act, and the Direct Marketing Association (DMA) Privacy Promise.

Campaign Inbox and its affiliates provide a variety of data management, distribution, analytic and marketing services, which help our clients and the platforms and partners they work with provide more relevant marketing. Many of these services are described in greater detail on our website, Our clients in turn, may reach their customers and others through direct mail, email, display, mobile and multi-media channels.

Most of the information that we handle is not collected on this website, but through data suppliers, business partners, data services providers, agencies and our clients. Nevertheless, we provide this Privacy Policy as a service to consumers and others who want to learn more about the data we handle and how we use it. If you are interested particularly in the information we collect on this website, please go to the Section 4 (“Data Collected On Our Website”).

Campaign Inbox adheres to the principle that consumers should have choices regarding how marketers use their data and market to them. For information about how to opt out of our database, or out of certain services provided by our business partners, please go to our section titled “Your Choices and Opt-Out Rights.

  1. The Types of Data That We Obtain and Use

Campaign Inbox receives data from, and handles data on behalf of, a variety of B2C and B2B companies, applications and services, and data compilers and suppliers. We also may obtain data through public sources. Some of the data we receive, use and make available is Personal Information (“PI”) or is linked to PI. PI includes, for instance, name, postal address, telephone number or email address. In addition, some of our services involve using and making available “business to business” data, which is obtained from a number of sources, including public directories, filings and publications, surveys and subscriptions.

We also collect certain information when you visit our website,, as described in the section 4 titled “Data Collected on Our Website.”

  1. Our Services, and How We Use Personal Information

We use and make available Personal Information for various purposes. For instance,

We help marketers deliver, target and optimize direct mail and email campaigns, telemarketing, display, mobile and social media marketing;

We help marketers measure the effectiveness of ad campaigns (online and offline), such as by determining which messages are most likely to be seen or opened by which types of consumers;

We sometimes create sets of consumer attributes – categories of personal interests that are grouped together based on common interests or preferences (“Data Segments”). These Data Segments may be associated with a person, household, or when used online, a unique online identifier, such as political affiliation, property ownership, socio-economic info about their neighborhood, or being a donor to charity or political candidates. Marketers may use these Data Segments to tailor more relevant ads and offers to groups of users, or to learn more about their own customers and improve their own databases.

We provide other data services, such as (but not limited to) marketing compliance, verification, look-ups, anti-fraud services, B2B and services, and other analytics and database tools.

Sometimes, we may use PI and Data Segments to help marketers and other data platforms perform “cross-channel” marketing – analyzing, locating and creating potential marketing “audiences” through multiple channels.

In addition, when we work with online marketing applications such as through web-based, mobile, or other technologies, these marketing applications may de-identify Personal Information such as creating a “hashed” version of an email address, or another associated identifier in order to reach consumers through online display media. These marketing applications use cookies and similar technologies, often associated with unique online identifiers. Similarly, when we interact with consumers online, such as through a website or online ad or an email, we may employ cookies and similar technologies, which also may contain unique online identifiers. To learn more about these technologies, please go to the section below titled “Cookies, Web Pixels and Similar Technologies” and to opt out of the use of these technologies by many marketing applications that employ them for third party behavioral tracking and similar types of ad targeting, please go to the section titled “Your Choices and Opt-Out Rights.”

The above is not necessarily an exclusive description of the ways we may employ PI and other data. Generally, however, by permitting marketers to reference PI and other data when they send offers to their customers and others, we do so to help increase the likelihood that marketers will send relevant and desired, rather than unwanted offers, content, coupons and ads.

  1. Data Collected on Our Website

This website itself is primarily directed to businesses that may wish to use our services. When you access this website or engage with us by email/chat/phone, we may collect the following information: We assure you that we DO NOT provide or sell the names and addresses of our customers or site users to outside or third-party companies.

Personal Information: When you provide us with information through our website, such as to request or download information, sign up for a newsletter, event or service, or log in to a service or application we provide, we may request, that you provide certain PI to us. We may use your PI for any business purpose, including to administer your account and provide you services, to send communications and administrative emails, to respond to your inquiries, and to send marketing and product update messages. We may also use it to analyze how customers are using our website or services.

Non-Personal Information: Whether or not you sign up for an account or provide us with Personal Information, we may collect other information when you visit our website. This may include:

  1. The type of browser and operating system you have used to access the website, a time-stamp, and other browser or device information.
  2. Your IP address.
  3. Your clickstream data and any URL referral information (such as any website or social media platform that referred you to our website).
  4. What part(s) of our website you visit, click and view, and how long you view it.
  5. A unique identifier, which we may associate with a cookie, device identifier or similar technology.

We may collect or store the above information by using cookies, web beacons, and similar technologies, and may target or retarget ads to you using those cookies, device identifiers, or similar technologies, when you browse the Internet or use your mobile device. We may combine any information including Personal Information you provide to us.

You can unsubscribe from our emails by accessing the “opt out” or “unsubscribe” (or similar) link we provide in the footer of each email that we send. Keep in mind, however, that even if you delete your account, we may retain your Personal Information to comply with laws, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigations, enforce our agreements and policies, and take other actions permitted by law. Note that even if you unsubscribe or opt-out, we may still send you communications related to your use of and transactions with our services.

  1. How We Work with and Share Data with Third Parties

Campaign Inbox may share data, including Personal Information and Data Segments, as follows:

Agents and Service Providers: We may share data, including PI and Data Segments, with agents, business partners and service providers who work on our behalf, or to help us provide services requested by our customers, including to perform any of the services described in this Privacy Policy. We may do so, for instance, to help send or target advertising on behalf of our clients (or ourselves), for analytical purposes, to measure campaigns, or inform future campaigns. We may do so to facilitate the sending of display media, email, or other requested services.

Partners: We may share data, including PI and Data Segments, with business and data partners (such as business partners who provide to marketers their own applications or data services) or with clients, to help provide more tailored advertising and for analytical purposes.

Asset transfers: We continue to develop our business and in doing so might choose to buy, sell, expand, restructure, or transfer businesses or assets. User Information and other information we collect from you is generally one of the assets acquired, sold, transferred, otherwise shared, or affected in connection with such transactions.

Affiliates, Parents and Subsidiaries: We may share some or all of the data in our possession with affiliated or subsidiary companies.

As Required by Law or to Protect Any Party: Campaign Inbox may disclose data if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on us; or (b) to protect or otherwise defend the rights, property or safety of Campaign Inbox or any other party.

Data We Collect on Our Website: We use data that you provide to us on our website to market, we may use this data for our business purposes. For instance, if you provide us with your name and email address, we may put your info in our proprietary database and send you newsletters about our company, our services, and events. We will provide you a way to opt out of these emails, usually through a link in the email footer.

  1. Cookies, Web Pixels, and Similar Technologies

This section provides more information about cookies and similar technologies that we and our business partners may use, and how they work.

Cookies: Cookies are small text files that websites and other online services use to store information about users on users’ own computers. For instance, cookies can be used to store sign-in credentials so that you don’t have to enter them each time you return to a website, or to store other information to make web viewing more customized or efficient upon future visits. Cookies also may store a unique identifier tied to your computer so that web services and content and advertising networks can recognize you across visits to different websites. You can configure your internet browser to warn you each time a cookie is being sent or to refuse all or certain cookies completely. However, this may interfere with the functionality of your web browsing or your ability to fully use many websites.

Pixels or web beacons: Pixels or web beacons may also communicate information from your Internet browser to a web server. Pixels can be embedded in web pages, videos, or emails, and can allow a web server to read certain types of information from your browser, check whether you have viewed a particular web page or email message, and determine, among other things, the time and date on which you viewed the Web beacon, the IP address of your computer, and the URL of the web page from which the Web beacon was viewed.

We sometimes work with third parties to enhance our services (e.g. for purposes of retargeting and tailoring ads or placing browser cookies). These partners may set and access their own cookies, pixel tags and similar technologies on your device, which may have cookies with varying expiration period. Those partners may, likewise, collect various types of anonymous or de-identified information about your browser, device, or browsing activities through use of these cookies

We also may place cookies when you open an email that we send, in order to help understand how email recipients respond to email campaigns, or to learn more (or help our clients learn more) about those recipients.

When you visit our website, we (or a partner we work with) may place cookies to help us target or re-target marketing to you when you visit other websites or web or mobile applications – for instance, to tell you about our services, events and other information about our company.

Please note that our business partners may also use cookies and pixels, which we have no control over.

  1. Your Choices and Opt-Out Rights

Opting Out of Campaign Inbox’s Database: You may send an email to, to opt out of Campaign Inbox’s database. If you do so, please include the following information in your email: (a) first and last name, and (b) current address. We also recommend that you provide us with other addresses you have lived at in the past five years, which may help us to opt you out even if we have not yet acquired your current address information. If you decide to opt out in this way, we will stop using data in Campaign Inbox’s proprietary database to help our customers send or tailor ads and content to you, including through email, direct mail or online display marketing. (It usually takes us between 30 to 60 days to process this opt out through all of our databases.) Doing so will not opt you out of our customers’ or our partners’ databases, only data in Campaign Inbox’s own database – so other companies that we work with may still send ads, offers and content to you.

Opting Out of Online Targeting: If you wish to opt out of other third party ad platforms and ad networks, we recommend visiting the opt-out pages offered by the Network Advertising Initiative and the DAA’s AboutAds program.

Unsubscribing from Our Emails: In addition, when we send an email to you (whether on our behalf or on behalf of a client), we will provide a way for you to opt out of receiving emails from us in the future. Usually, this appears as an “unsubscribe” or “opt out” link in the footer of the email.

For more consumer choice resources, please see our Campaign Inbox Consumer Choice and Resource Center.

  1. Security and Data Integrity

Campaign Inbox takes steps to ensure that the data we possess is housed and transmitted securely. These steps may include various methods of physical and electronic security, firewall protections, encryption and hashing of data, and access controls to PI. However, neither we nor any platform can guarantee 100 percent safety from hacks or illegal intrusion, so this Privacy Policy does not guarantee against that possibility.

  1. Site for Use by U.S. Residents Only

The Site is intended for use only by residents of the United States. This Privacy Policy applies only to collection, use, storage and processing of information submitted on our Site from residents of the United States. By using the Site, you represent to us that you are a resident of the United States.

  1. Children’s Privacy

All users of the Site must be at least 18 years of age, and by using the Site, you represent to us that you are at least 18 years of age. We never collect or maintain information from any person we actually know is under 16 years of age. No part of our Site is structured to attract anyone under 16 years of age. If you are under the age of 16, you should not register, create any account, or provide information on our Site. If you have knowledge that a child under the age of 13 has submitted his or her personally identifiable information to us, please send an email to:

  1. Notification for California Residents – California Consumer Privacy Act (CCPA)

Campaign Inbox is in the process of building a process of meeting the requirements of the California Consumer Privacy Act (CCPA) which takes effect January 1, 2020.

Any requests may be submitted to us by email to or mail to the following mailing address: CA Privacy Request, P.O. Box 541525, Orlando, FL 32804. Any such request must include “California Privacy Rights Request” in the first line of the request, and include your name, street address, city, state, and zip code. We reserve our right not to respond to requests submitted other than as expressly set forth in this paragraph.

Your choice to opt out with Campaign Inbox will only impact marketers using our marketing data products. Therefore, we suggest you also consider opting-out directly from any company that sends you unwanted solicitations or use the Data & Marketing Association’s consumer choice services at, which applies to all DMA member companies. Bear in mind that opting out doesn’t mean you won’t receive any marketing offers or digital advertising.

Questions or Concerns

If you have questions or concerns about Campaign Inbox’s privacy efforts or data products, please contact us at:

Campaign Inbox, LLC

P.O. Box 541525

Orlando, FL 32804


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